I’d like to support the people who make hospitality work.
I’m reaching out because The Parker operates in a part of hospitality where guest experience depends on more than rooms, amenities, or location. It depends on the energy of the team, the tone of the service, and the ability of people to stay focused and intentional in a fast-moving environment.
That level of service depends on more than systems and standards. It depends on employees who feel supported, clear on their role, connected to the team, and able to bring genuine pride and presence into the work.
My background is in hospitality. I now work with individuals and employers around career direction, performance, and workplace transitions. I’m especially interested in the moments where strong hospitality employees start to drift — not because they lack ability, but because the work has become unclear, heavy, or misaligned.
Where I may be useful
I offer employer-funded coaching support in two situations that show up often in hospitality, sometimes before anyone has quite named the problem.
Performance coaching
For strong employees, supervisors, leads, or emerging managers who are capable but stretched, frustrated, unclear, or struggling with the move into greater responsibility.
Career transition support
For employees who are leaving the organization and could benefit from practical, structured support as they regain clarity and decide what comes next.
A few situations this could support
A reliable employee is starting to burn out.
They are still capable, still valuable, and still showing up — but the pressure is beginning to affect clarity, patience, communication, or motivation.
A supervisor was promoted for being dependable.
They know the work, but leading people requires a different kind of confidence. Coaching gives them a private place to sort through that shift before frustration builds.
A strong staff member is losing direction.
Sometimes the issue is not performance. It is identity, fit, confidence, or the feeling that the work no longer connects to where they are trying to go.
Someone is leaving the hotel or the industry.
Career transition support gives the person a structured way to make sense of what happened, regain confidence, and take their next step with more clarity.
Why this matters in hospitality
A focused employee who is operating with intention, feeling good about their work, and moving toward their own goals is more likely to deliver the kind of guest experience a hotel wants to be known for.
In hospitality, the joy of being part of a successful team should show through in the service. Guests can feel when people are rushed, resentful, unclear, or disconnected. They can also feel when a team is steady, proud, and working well together.
Why me
I spent 15 years working in boutique hotels in sales and management capacities. A large part of that work involved training people, supporting teams, and helping staff bring their best into high-pressure service environments.
I’m not approaching this as a corporate training vendor. I’m approaching it as someone who understands the pace, pressure, personality, emotional labour, and pride that come with hospitality work.
I know how good people get stuck. I also know how much difference the right conversation can make before someone loses confidence, checks out, or leaves altogether.
About John
John Fialkowski
Career coach in Vancouver with 15 years of boutique hotel experience across sales, management, training, and team support.
View LinkedIn profileWould it be worth a conversation?
This may or may not be something Wedgewood needs right now. But if these situations show up in your world, I’d be glad to compare notes.
John Fialkowski
Career Coaching with John
Thoughtful approaches for lasting change.